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Category Archives: Customer Service

The Importance of Benchmarking Customer Service

By | Customer Service | No Comments

No one needs to tell you that a great customer experience is critical to a company’s success. But the other companies that are courting your customers? They know this too and customers will gladly follow whoever serves them best.

There is more pressure than ever on customer service teams to deliver an exceptional experience and keep up with–and even pioneer– industry best practices. Read More